Snoop-N-Scoop
Service Plan Policy & Terms of Service
By enrolling in service and submitting payment to Snoop-N-Scoop, a service operated by Petty Productions LLC (“Company”), Client agrees to the following terms and conditions. No physical or electronic signature is required for this Agreement to be binding.
1. Scope of Service Snoop-N-Scoop provides scheduled pet waste removal and related grounds sanitation services as selected in the Client’s service plan. Services include: -Removal of visible pet waste from designated service areas - Proper bagging and disposal. Optional add-on services as selected Services do not include landscaping, lawn care, pest control, or hazardous waste removal unless explicitly stated in writing.
2. Access & Safety Requirements Client agrees to: - Provide safe and unobstructedaccess to all service areas on scheduled service days - Secure all dogs prior to service
unless otherwise agreed in writing - Ensure gates are accessible and unlocked If a dog is present and not safely secured, Company may skip service for that visit for safety reasons. That visit will still be counted as a completed visit. Company is not responsible for dogs escaping due to faulty gates, latches, or homeowner-provided access points.
3. Missed Access & Weather Policy If access is not available (locked gate, dog not secured, etc.), the visit is considered a completed visit. No refunds or credits are issued for missed access. Weather: Services may be delayed or rescheduled due to unsafe weather conditions. Missed visits due to weather will be made up when reasonably possible, but are not guaranteed.
4. Service Schedule & Frequency Services are performed on assigned service days only. Clients may request schedule changes with at least 48 hours’ notice. Frequency upgrades or downgrades apply starting the next billing cycle.
5. Billing & Payments All services are billed monthly in advance via automatic payment. Client authorizes recurring charges to the provided payment method. Failed payments may result in service suspension until balance is current.
6. Cancellations & Holds (Cancel Anytime Policy) Client may cancel service at any time with no long-term contract obligation. Cancellations require at least 48 hours’ notice prior to the next scheduled service day to avoid being charged for that upcoming visit. No refunds are issued for services already performed or partially completed billing periods. Temporary holds may be requested with 7 days’ notice. Holds longer than 30 days may require reactivation scheduling.
7. Initial Cleanup & Excess Waste Properties with excessive buildup may require an Initial Reset Clean Fee prior to regular service. Company reserves the right to adjust pricing if waste volume materially exceeds normal conditions.
8. Damage & Liability Limitation Company will take reasonable care while performing services. However: - Company is not responsible for pre-existing property damage, lawn conditions, irrigation issues, or hidden hazards. - Company is not responsible for damage caused by pets, faulty gates, or homeowner-provided equipment. Company’s maximum liability for any claim shall not exceed the amount paid by Client in the prior 30 days of service.
9. Health & Environmental Disclaimer Company does not guarantee elimination of all bacteria, parasites, or odors. Services reduce waste and odor but are not a substitute for veterinary or pest control services.
10. Right to Refuse or Terminate Service Company reserves the right to refuse or terminate service at any time for: - Aggressive or unsafe animals - Unsafe property conditions - Repeated access issues - Non-payment
11. Governing Law This Agreement shall be governed by the laws of the State of California.
12. Electronic Acceptance By submitting payment, enrolling online, or allowing service to begin, Client acknowledges that they have read, understood, and agreed to this Service
Plan Policy and Terms of Service. This Agreement is binding without a physical or electronic signature.